Unified Communications (UC) describes a situation in which technologies such as voice, email and instant messaging are integrated and presented to the user via a single intuitive user interface. UC enhances productivity and facilitates cooperation by streamlining the way we communicate. How does it impact on the user experience? Here are some examples:
You can communicate freely ... You can be at your desk, moving around the office, at home, or on the road and your communication options remain unaffected. It's easy to keep in contact with colleagues no matter where you are. The same pool of data (phone numbers, email addresses, etc) is accessible from any device or location, via the IP network.
You can communicate easily ... All the related applications are integrated into a single interface, including fixed and mobile voice, e-mail, instant messaging, desktop applications and voice over IP (VoIP). A presence indicator, connected to applications such as your calendar and email, gives real time updates on your status and availability to colleagues and vice versa.
One of the things that make UC so attractive is that it facilitates collaboration. The combination of a common interface and greatly improved sound quality increases the sense of proximity, regardless of location. This benefits green business initiatives such as working from home and remote cooperation between virtual teams. Moreover, the ability to communicate using any device from any location eliminates wasted time and increases your productivity!
Why are headsets important?
Headsets have a massive impact on the Unified Communications user-experience, so it makes sense to choose a good one!
Experience superior sound
The most obvious reason for this is to experience the greatly enhanced call clarity offered by UC. Anyone who has struggled with a cheap PC headset for VoIP will understand why this is so important! While traditional telephony is transmitted in the narrowband frequency range (300 Hz - 3,600 kHz), most UC systems support wideband frequency response - up to 6,800 KHz, for optimum call clarity. To enjoy this feature, you need a headset with full wideband audio capabilities.
Hear the difference at www.jabra.com/UC